Welcome to Vidhyamath eLearning Platform ("Platform"). This Refund Policy outlines the terms and conditions under which refunds are processed for courses and services offered on our Platform. Please review this policy carefully before making a purchase. By using the Platform and making a purchase, you agree to the terms outlined in this Refund Policy.
2.1. Refund Eligibility: Refunds may be requested for courses or services purchased on the Platform within 3 days from the date of purchase. After this period, refund requests will not be processed.
2.2. Course Ineligibility: Once a course is accessed or started, the course becomes ineligible for a refund.
2.3. Service Ineligibility: Services that have been fully or partially provided are ineligible for a refund.
2.4. Digital Goods: Due to the nature of digital goods, we are unable to process refunds for downloadable content, such as e-books, PDFs, and similar materials.
3.1. Initiating a Refund Request: To request a refund, you must contact our customer support team at [email protected] within the refund eligibility period.
3.2. Refund Consideration: Refund requests will be reviewed on a case-by-case basis. We reserve the right to decline refund requests if the criteria outlined in this policy are not met.
3.3. Required Information: When requesting a refund, provide your order details, reason for the refund, and any other relevant information.
4.1. Approved Refunds: If your refund request is approved, we will initiate the refund to the original payment method within 7 business days. The refund processing time may vary based on your payment provider.
4.2. Partial Refunds: In some cases, a partial refund may be issued if only a portion of the course or service has been utilized.
4.3. Refund Communication: We will notify you via email once your refund has been processed.
5.1. Technical Issues: If you experience technical issues with accessing the course content, please contact our customer support team. We will work to resolve the issue and provide you with an alternative solution.
5.2. Discretionary Refunds: In exceptional cases, we may offer refunds outside of the standard refund policy at our sole discretion.
6.1. If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at [email protected].
7.1. We may update this Refund Policy from time to time. Changes will be effective when posted on the Platform.
By using the Vidhyamath eLearning Platform and making a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you do not agree to this policy, please refrain from making purchases on the Platform.